Quatro Casino terms and conditions

quatrocasinouk.co.uk presents the following conditions for the international Quatro Casino service. These are casino account rules. Enquiries about the content published by quatrocasinouk.co.uk belong at [email protected].

Casino management and agreement

Fresh Horizons Limited manages Quatro Casino. The casino holds licence 00972 from the Kahnawake Gaming Commission in Canada. This identifies the casino's licensing arrangement and does not describe a licence held by quatrocasinouk.co.uk.

Using the casino or registering an account constitutes acceptance of Quatro Casino's conditions. The casino may alter or remove provisions without advance notice. Continued use after a revision means accepting that revision. Where translations differ in meaning, the English text takes precedence.

Eligibility and registration

Quatro Casino sets an age threshold above 19, with a higher local age of majority taking precedence. Players remain responsible for whether gambling is lawful where they reside or play. Availability of the service does not remove that responsibility. Underage accounts are terminated, with accumulated winnings forfeited to the Kahnawake Gaming Commission.

Registration information must be complete, accurate and kept current through casino support. Each player may operate one account only. Duplicate accounts can be suspended and associated winnings confiscated. Repeated use of registration bonuses is prohibited.

Keep account credentials private. Quatro Casino treats activity authenticated with the correct login details as valid. Sharing those details can result in suspension or closure without a refund. Notify casino support immediately if someone uses the account without permission.

Verification requirements

Quatro Casino can seek identification after a deposit or before releasing a withdrawal. Requested evidence may include a passport, driving licence or government identity card, proof that payment accounts belong to the player, and address evidence issued within the preceding three months. Certification by a notary or registered professional may be required.

Unclear, incomplete or suspected false documents can prevent verification. Further information may be required, and withdrawals can remain unprocessed until checks succeed. Investigations into fraud or money laundering may also require evidence of the origin of funds or wealth. Failure to verify identity can lead to a frozen account and withheld payments.

Payments and withdrawals

Payment accounts must belong to the player. Transfers between casino players are prohibited. Quatro Casino may suspend accounts funded through someone else's financial account. Disputed deposits and chargebacks can result in lost winnings, confiscated balances and locked accounts across Casino Rewards.

Withdrawal requests remain pending for 48 hours, with processing scheduled for the next business day afterwards. Verification may extend that process. A request can be reversed before processing. Arrival after release depends on the payment provider and bank, so the pending period is not a delivery promise.

The casino may return withdrawals to previously used funding accounts. Country and payment method can affect transaction and periodic limits. Where winnings substantially exceed purchases across Casino Rewards casinos, the terms set a weekly maximum of $4,000, which Quatro Casino may adjust in either direction.

For withdrawals requiring currency conversion, Quatro Casino applies the average daily interbank rate with an additional 2.5% conversion charge. Direct bank transfers also attract fees. Account balances, deposits and pending cashouts earn no interest.

Bonus balances and play

Bonus credit is separate from cash and cannot be withdrawn directly. The first and second deposit bonuses, together with free spin winnings covered by those conditions, require 200 times play-through before conversion into cash. Bonuses from the third deposit onward carry a 30 times requirement. Withdrawing the cash component associated with either of the first two deposits forfeits remaining related bonuses, including those still awaiting credit or redemption.

Software or hardware used to manipulate game results is prohibited. The casino also treats play through a virtual machine as manipulation and confiscates resulting gains. Malfunctions invalidate affected play and payouts. Exploiting errors can lead to closure and forfeiture of deposits or winnings.

Dormancy and closure

Quatro Casino determines the inactivity period that makes an account dormant. Its dormancy rule provides for removing balances within a maximum of 60 days, with bonus money forfeited. Cash can be restored on request within a reasonable period after successful verification and security checks. This does not establish a fixed inactivity threshold.

Players seeking account closure must contact casino support. Quatro Casino also reserves powers to suspend or close accounts, giving notice and reasons, without refunding balances under its closure provision.

Raising a complaint

Transaction disputes should first go to casino support. Claims must reach the casino within six months after the issue arises. Players may also submit complaints directly to the Kahnawake Gaming Commission. These casino procedures are separate from correspondence about quatrocasinouk.co.uk.